Upload Service Terms
These terms cover the raw DNA upload analysis: you send us a raw data file from 23andMe, AncestryDNA or another provider and we analyse it. They add to our Terms of Service and Privacy Policy, which also apply. Where the two differ on an upload order, these terms apply.
Last updated: 17 September 2026 · Effective: 17 September 2026
1.The service
Helixline Data Science Private Limited (“Helixline”, “we”) analyses a genotype raw data file that you already hold from another testing company. We do not collect a sample and do not re-test your DNA. We process the markers in your file, compare them against our reference populations and deliver the resulting report(s) to your Helixline dashboard.
By paying for an upload analysis or uploading a file, you accept these terms.
2.Who can use it
- You must be at least 18 years old.
- You may only upload your own raw data, or the data of a person who has given you their permission (or for whom you are the parent or legal guardian). You confirm you have that permission when you upload.
- You are responsible for keeping your account login secure.
3.Files we accept
We accept raw data files from 23andMe (v3, v4, v5), AncestryDNA, MyHeritage, FamilyTreeDNA and LivingDNA, usually a .txt or .zip file downloaded from the provider’s settings page.
- The file must be unmodified, exactly as downloaded from the provider.
- Screenshots, PDFs of results, edited or merged files are not supported.
- We check every file before analysis. If it is corrupted, in an unsupported format or has too few usable markers, we will tell you and you may send a corrected file or take a full refund (see section 7).
4.Plans and prices
| Plan | India | International | Includes |
|---|---|---|---|
| Upload Ancestry | ₹1,999 | $25 | Ancestry analysis report |
| Upload Complete | ₹3,999 | $50 | Ancestry, plus health, carrier screening and pharmacogenomics reports, reviewed by a Helixline expert |
The price you pay is the one shown at checkout. International prices may be charged in your local currency at the equivalent amount shown before you pay. Each plan covers one person’s file; a second person needs their own order.
5.Payment
- Payment is taken in advance through Razorpay (cards, UPI, net banking and supported international cards) or PayPal. We never see or store your full card details.
- Genuine Razorpay links start with https://rzp.io/ or https://razorpay.com/payment-link/. Genuine emails come only from support@helixline.in.
- Your bank or card issuer may charge its own foreign-transaction or conversion fees. Those are outside our control.
6.Turnaround and delivery
- Results are usually ready within 1 to 2 days after your file is uploaded and passes validation. The clock starts from a valid upload, not from payment.
- Upload Complete includes an expert review before release, which can add a day or two.
- Reports are delivered to your dashboard at app.helixline.in, and we email you when they are ready.
- These are typical times, not guarantees. If there is a delay, we will let you know.
7.Refunds and cancellations
You get a full refund if:
- you cancel before we start analysing your file (including if you paid but have not uploaded a file yet); or
- your file cannot be processed (see section 3) and you choose a refund instead of sending a corrected file.
No refund is available once analysis of your file has started, or after your report has been delivered, because the work has already been done.
To cancel, email support@helixline.in from the email address on your order, with your order ID. Approved refunds go back to the original payment method, usually within 5 to 7 business days of approval. The amount refunded is what you paid, in the currency you paid in.
DNA test kit orders follow a different policy: see our Refund Policy.
8.Your data
- Your genetic data is stored encrypted in India and is not shared with third parties without your consent.
- Your uploaded raw file is deleted automatically within 30 days. You can delete it yourself at any time from your dashboard. You keep your own copy with your original provider.
- Your reports stay in your account until you delete them or your account. You can request full deletion of your data, and we complete it within 30 days.
- We use your data only to deliver your reports, unless you separately opt in to research, as described in our Privacy Policy.
9.What the report is not
- Reports are for information and education only. They are not a medical diagnosis and must not be used to start, stop or change any treatment or medicine.
- Consumer genotyping chips read a limited set of markers and can miss or mis-read rare variants. A result that matters for your health should be confirmed with a clinical-grade test and discussed with a doctor or genetic counsellor.
- Ancestry results are statistical estimates based on today’s reference populations. They can change as those references improve, and may differ from other companies’ results.
- The quality of your report depends on the quality of the file your original provider produced.
10.Liability
Our liability for an upload order is limited to the amount you paid for that order, to the extent the law allows. The limitation of liability and other provisions of our Terms of Service also apply.
11.Governing law and disputes
These terms are governed by the laws of India, and the courts at Hyderabad, Telangana have exclusive jurisdiction. Disputes are handled as set out in the “Governing Law & Dispute Resolution” section of our Terms of Service. We may update these terms; the version in force when you paid applies to your order.
12.Contact
Helixline Data Science Private Limited
3rd Floor, KNR Square, Door No. 1-60, opp. The Platina, Gachibowli, Hyderabad, Telangana 500032
Support: support@helixline.in · WhatsApp:
+91 94406 34545
Grievances: grievance@helixline.in